We understand that it takes a lot more than just piece of software to successfully run a rental operation. That’s why GENISYS 2 is committed to providing our customers with the very best phone support, training, custom programming, and much, much more.
From system design to installation, from data entry to database conversions, from site set-up to custom programming, our experienced team of technology professionals go the extra mile to ensure your GENISYS 2 solution is optimized for your business needs. And we back it all up with your own dedicated service representative who knows your system inside and out.
We still have the original customers from each of our software products, and we believe in doing whatever it takes to make our customers happy. We invite you to see why satisfied customers are how we’ve grown our business.
Making the transition to a new business management system can be a daunting task. That’s why we do everything we can to make the transition as painless as possible.
Most rental companies don’t purchase computer systems on a regular basis, so we can supply the hardware and POS related items, or help you to purchase them on your own. We source industry-standard hardware made by some of the best-known manufacturers in the world, and integrate all of these different components into a proven, reliable system. We can then supply a technician to install the hardware at your site (especially valuable when you have multiple locations), or we can provide assistance over the phone.
If you’re new to dedicated rental software, we can enter your inventory and customer databases for you. We can even import data from Excel spreadsheets and Quickbooks. And if you already have a rental system, we have the programs necessary to convert the data into our format.
We’ve handled many of these transitions, and we know how to execute the process with minimal impact on your day-to-day operations.
Dedicated Service & Support
From training to service, we have always been rated extremely high in “after the sale” support by our customers.
Employee training is critical to successful implementation. We can host your personnel at our training facility in Minneapolis, or we can send one of our service professionals to your facility for 3-5 days of onsite training. Even then, there is no way to cover everything, no matter where the training is held. There are going to be times that you will need to contact us for technical support.
Our service professionals have many years experience dealing with customers that have varying degrees of computer knowledge, and most of them have four-year accounting degrees as well (which helps them explain how the packages integrate with the back-office accounting packages). Likewise, our hardware specialists have decades of experience in troubleshooting any PC, network, or printing issue you might have, and they can also help you set up new workstations, users, and printers.
You may contact us by phone, email, or fax – whichever you prefer.
Custom Software Programming
We have always provided at least one update to each of our software packages each year, and will continue to do so in the future.
The ideas for these enhancements come directly from you, our customers, and they are incorporated into our annual updates in such a way that each of our customers can decide if they want to use a particular feature or not.
So if there are unique functions or special features that you need for your rental operations, you can rest assured we’ll do everything we can to program them into the GENISYS 2 software and help your business succeed.
To ensure peak performance for your rental software system, we source components from the very best partners in the world, including:
- Card Scanning Solutions
- Hand Held Products
- Hewlett Packard
- And many more…
- AlphaBase Systems (Metropolis DBMS)
- Centos Linux
- Dynamic Systems
- Matrix Payment Services
- SCO Unix
- American Rental Association
- Minnesota Rental Association
- SnowSports Industries America
- Texas Rental Association